CmDust (CodeMeter Enduser Support Tool)

At times, it may necessary to receive help by our support when using CodeMeter. In order to ease identification of troubles, the program CmDust (CodeMeter Enduser Support Tool) for the commandline has been developed.

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No secret information is transferred to Wibu-Systems. You are able to check the information saved in plain text.

CmDust on Windows

WIN

Open CmDust using the "Start | All Programs | CodeMeter | Tools" menu item.

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Press "Windows" key to open Start screen | Type "CmDust" | Press "Enter" key.

The result of the program execution is written to the text file CmDust-Result.log and saved to the user directory which automatically opens when starting CmDust.

Alternatively, you are able to use the commandline application cmu to create a log file.

For analyses this file can be sent to Wibu-Systems.

MacOS CmDust on macOS

For macOS you create the CmDust file using the cmu commandline program. Calling cmu is stored in the search path.

To create a CmDust log, please proceed as follows:

1.Open cmu commandline

2.Type in the following command
cmu --cmdust
Using the option --file allows to add a name and a saving location.
By default, the file is written to the directory from which you accessed cmu.

3.Send this file for analyzing to Wibu-Systems.

CmDust on LINUX Linux

For the operating systems Linux you create the CmDust file using the cmu commandline program. Calling cmu is stored in the search path.

1.Open cmu commandline

2.Type in the following command
cmu --cmdust
Using the option --file allows to add a name and a saving location.
By default, the file is written to the directory from which you accessed cmu.

3.Send this file for analyzing to Wibu-Systems.

CmDust output

CmDust reads out the following settings:

Information on the operating system: version, installed service packs, language settings.

CodeMeter relevant registry entries: installation path, settings of CodeMeter License Server and CodeMeter WebAdmin, backup and HTTP settings.

AddOns: information on all CodeMeter AddOns.

Information on CodeMeter and CmContainer: software and hardware version and all entries of connected CmContainer.

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**************************** General Information *******************************

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CmDust Version 4.40 Build 660 of 2011-11-10

Copyright (C) 2005-2011 by WIBU-SYSTEMS AG. All rights reserved.

 

CmDustLog created at 2011-11-17 15:24:40 (UTC)

CmDust was started from: C:\Program Files\CodeMeter\Runtime\bin

Current User has administrator rights

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***************************** System Information *******************************

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OS: Microsoft Windows 7 Business Edition, 32-bit Service Pack 1 (build 7601)

Computer Name:    FS2.wibu.local

Found IP address: 10.49.12.16 | 192.168.243.1 | 192.168.204.1 | 127.0.0.1

Not running inside Virtual Environment.

 

Language Settings:

 Machine:      English

 Current User: English

 

DataExecutionProtection state:

 OPTIN (Only Windows system components and services have DEP applied.)

Current User has administrator rights

 

Overview of available drives:

 C:\ = Fix Drive  (304336 MB)

 D:\ = CDROM

 E:\ = Removable Drive Bus=Usb;WIBU -  CodeMeter-StickM (7832 MB), contains codemtr.io

 ================================================================================

*********************** Relevant registry entries ******************************

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[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter] <All>

RuntimeVersion <All> = "4.40.660.500"